We purchased our Lucy Rose (formerly Nora) from Reuben and Martha and had an easy transaction. Phone calls were a bit slow because I would have to leave a message and Reuben would call back later that night or the next morning but this was understandable. We agreed on a time to meet for pickup and Reuben allowed me to pick the puppy we wanted on the spot. Reuben and Martha accept cash, credit or check for payment. Their dogs come with a 30 days health guarantee so we took our puppy to the vet the very next day. She had ear mites which is not uncommon and easily treatable but otherwise had no other health issues. Would purchase from Reuben and Martha again.