Mark is great. He and his family truly care about the animals! He is just as interested that they are going to good homes and will be well cared for. Our little girl transitioned to her new home so well thanks to Mark and his family's effort. Also kept me updated while we chose to give her more time with her Mama. Still receives occasional updates geom me as well! So many people are so impressed with our little girl including her new Vet. She is very healthy, lovable and social.